Shipping and returns
How much is it for shipping?
If you live in Norway the shipping its nothing, zero, nada, FREE!
But I don’t live in Norway, how much is it for International shipping?
Well, that just as easy. For international shipment it is 100 kr for one pair or 150 kr for two pairs. But, if you purchase 3 pairs or more, then its nothing, zero, nada, FREE!
What about duties, customs, and additional fees on international orders?
We ship all international orders to you including customs clearance. However, we do not collect customs duty and VAT (value added taxes). All taxes and duties are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country’s custom policies. You will get a separate invoice from UPS for the customs duty and VAT.
How can I make a return?
Relax! Returns to us is very easy. You always have 14 days full refund of your unused goods in undamaged original packaging. The time is counted from the day you got your order delivered. You will get your refund when the goods are returned to us. You are responsible for the return and fright cost of item back to Tag design. Items lost during transport will not be compensated, so we recommend a trackable shipping method. Please return package well wrapped. Refund only when the goods are returned in full condition. We recommend you try your shoes over a carpeted area first to prevent stains and marks on the soles. If there’s a sign of wear on the soles you may not be eligible for a return. We do not refund the cost of return delivery unless original delivery was incorrect.
This is how you do returns:
- Please print and fill out this return form and indicate the reason for the return and the option of exchange or refund. Please indicate the address to where a new product should be sent.
- The return form must accompany the goods.
- Ensure the product is packed correctly to avoid damage.
- Return to: Tag design AS, Negardssvingen 2, 2270 Flisa, Norway. We do not refund the cost of return delivery unless original delivery was incorrect.
- Refund will be made within fourteen days after Tag design receives and inspects the returned product. You will be notified by e-mail when refund is made.
Unfortunately, item availability is not guaranteed.
What if there is a defect in the product? We check all products before shipment. However, should you receive a product with defects, contact us as soon as possible. Please read section about manufacturing faults here there is a link to the warranty form.
Tag design reserves the right to deny refunds for a returned item that does not comply with this policy.